CustomEyes - Mission

I brought my daughter in for a medical emergency with one of her eyes. Dr. Dakin was very knowledgeable about the condition and the aggressive treatment needed to ensure she didn't have impaired vision due to the condition. I appreciate him squeezing us in to the schedule for the follow up appointments. We were notified by the pharmacy that the eye drops needed would have to be ordered and he offered me a sample to get the treatment started immediately. Highly recommend this office and grateful for their caring staff. Will be returning for regular annual exams as well. Thanks Dr. Dakin and staff!

Your office was spectacular from start to finish! I am thrilled to provide a glowing testimonial for my first visit. I was warmly greeted by your receptionist, who quickly gathered my information and had me on my way to get the exam started. Dr. Dakin’s nurse, Mikayla (sp?), administered the required intake tests quickly and efficiently. I expected long wait times, so I was pleasantly surprised by how speedily and seamlessly everything moved. Every person I met in your office was warm, polite, and made me feel at ease. But when I met Dr. Dakin himself, I felt like I had come home for Christmas. Few doctors have truly exceptional bedside manner, and he is one of them. His gentle, kind demeanor immediately calmed me down (I was a little nervous!), and his articulate, professional approach inspired complete confidence. The eye exam was quick yet thorough, and I had my eyeglass and contact lens prescriptions before I could even read the bottom line (pun intended!). When I inquired about colored contacts, Dr. Dakin had two different pairs of blue lenses, saline solution, and a mirror ready for me to try within moments. To say I was excited and impressed is an understatement. Finally, it was time to pick out glasses and order lenses. Like many people, I found my insurance coverage confusing and hard to interpret. Thankfully, your receptionist made everything clear, straightforward, and completely stress-free. She turned what is usually a frustrating process into a genuinely pleasant experience. Thank you for making my yearly eye exam so smooth, welcoming, and stress-free!

Quickest eye appointment of my life, and I’ve been wearing contacts since 2005. My appt was for 12:20 and I was out the door by 12:38. I arrived early and they actually started me early instead of having me wait 20+ minutes past my appt time like every other eye clinic I’ve been to. Everyone was kind and professional. Highly recommend!

Very helpful with picking new frames. A hard and personal thing to do. She was very helpful finding frames that was the shape and size that I was looking for. And pointed out things I didn't notice.

Absolutely appreciate Dr. Dakin and his team. Always kind, caring, educated. Understanding my eyes and how to care for them is very important to me and I appreciate them taking the time and care their patients deserve.

Custom Eyes - Mission Office is an outstanding place to get your exams, prescription and frame selections all in one place. The staff are friendly and ready to help. Dr Dakin and his nurse were great and very thorough. I picked out my frames and wasn’t rushed to do so. The new glasses were ordered and came in earlier than expected. Professional services, easy to schedule online and no long waits to get an appointment!

Love this office. Dr. Dakin addressed concerns, explained tests. Staff very polite and organized. I appreciated this as hectic schedule. My appointment started on time. I need to go back and pick out glasses. I thought that would be easy but they have a big selection.

I had a fantastic experience with everyone at Custom Eyes! The team was incredibly welcoming and helpful from start to finish. Dr. Genilo was especially friendly and took the time to explain everything with patience and clarity. Other businesses could truly take a lesson in customer care from the outstanding service here!

Custom Eyes is a great place to have an eye exam, unlike one of the BIG eye exam places, they provided me with a great exam in a short amount of time and the prescription was perfect.